Great K&B businesses run on great systems.
Great K&B businesses run on great systems.
Your K&B business has grown. Now make it work without you.
Practical advisory and systems implementation for established UK kitchen and bathroom businesses turning over £300k–£1.5m — from a four-showroom owner who has already built through the messy middle.
30 years in K&B
From designing, selling and fitting to building and operating multi-showroom businesses
£263k net profit
In a year I didn't set foot on a single site — from a business started in our spare bedroom
4 showrooms
Plus a warehouse and an overseas team — running day to day without me
Our own technology
3D design and quoting, CRM, ordering, AI quote checking, fitter and accounts apps
Sound familiar?
You wanted to run your own business. Somewhere along the way, the business started running you.
You have more customers, more staff and more turnover — but less control than when the business was smaller.
- Decisions keep coming back to you — even the ones your team should own.
- Handovers between sales, survey, ordering and fitting depend on who remembers what.
- Margin disappears through missed items, quoting mistakes and return visits.
- Good enquiries go quiet because follow-up is patchy.
- Evenings become the time you catch up on the work nobody else can finish.
This is the messy middle.
Success creates demand. Demand creates complexity. Complexity exposes an operation that hasn't caught up.
It isn't a sign you've built a bad business. It's the point where the way you run it has to change.
The answer isn't working harder. It's building the operating backbone your growth now requires.
Three ways to work with me
One decision, ongoing direction or a system built for you.
Pick the one that fits where you are. Not sure? Start with a Scale Session.
For one decision
Scale Session
For: owners facing one big decision, bottleneck or opportunity.
You leave with: a clear answer, a written 30-day plan and the next three actions to take.
£495
One 60–75 minute session · no ongoing commitment
Book a Scale SessionFor ongoing direction
The PARTNER™ Method
For: established K&B businesses ready to change how the business runs.
You get: a business audit, a 90-day plan and regular sessions that make sure the decisions get made — and stick.
£1,500 /month
3-month minimum · maximum 10 businesses
Apply for PARTNERFor a system built with you
Build
For: owners who know what needs fixing but don't have the time or people to build it.
You get: custom software, AI tools, ordering and Xero workflows, recruitment, T&Cs, SOPs and training — scoped and built with you.
Per project
Priced after scoping
Tell me what you need builtThe PARTNER™ Method
Seven areas. One business that doesn't need you in every decision.
The framework I use in my own business — positioning, sales, operations, team, numbers, growth and review — worked through in a 90-day plan.
PPosition
AAttract
RRun
TTeam
NNumbers
EExpand (or Exit)
RReview
Proof, not theory
I don't just advise on systems. I've built them — and run my own business on them.
We didn't find software that matched how a kitchen and bathroom business really works, so I built it. Our systems now cover:
- Browser-based 3D bathroom design and quoting.
- Customer and job management.
- Orders built from the job, with supplier confirmations checked automatically.
- AI quote checks built from 30 years of fitting and design rules — in one three-hour run they flagged more than 50 issues across 12 quotes.
- Mobile job tools for fitters.
- Calls, texts, WhatsApp and social messages in one place.
- Invoice checking and Xero workflows.
- Team training and reporting.
With part of the team at one of our showrooms.
3D design and quoting
Design the room with the customer, see it in 3D and build the quote from the same design — checked as you go.
One app for the whole team
Orders, supplier confirmations, calls, texts, WhatsApp, service and reports in one place.
KBB Go
Browser-based 3D bathroom design software, used daily in my four showrooms. Bathrooms first, kitchens later. kbbgo.co.uk →
More than coaching.
Advice from a working K&B owner, backed by systems I’ve built and use in my own four-showroom business.
I know what it feels like to carry a business that only works if you do. I’ve been broke, burnt out and the bottleneck in my own company.
Over 30 years I’ve gone from stacking shelves at B&Q, to a one-man handyman business, to Tommy Welsh Installations, which my wife Esther and I started in our spare bedroom. By year three it turned over £1.2m; by year eight, £1.8m — with £263,000 net profit in a year I didn’t set foot on a single site — after more than 1,000 projects. Since then: My Beautiful Kitchen & Bathroom, with four showrooms, a warehouse, an overseas support team and over 1,000 full kitchen and bathroom projects a year.
Today my teams and systems run the day-to-day. That’s what I help other owners build. I work alongside you as a strategic partner and an experienced K&B operator: diagnosing the constraint, making the decision clear and helping your team put the right system in place.
Is this for you?
Who I work with — and who I don't.
A good fit if…
- You run an established kitchen or bathroom business — roughly £300k–£1.5m turnover.
- Growth has made the business harder, not easier.
- Too much still depends on you.
- You'll make decisions and get your team to act on them.
Probably not right if…
- You're just starting out and need leads more than systems.
- You're looking for quick hacks or overnight results.
- You want someone to run the business for you.
- You're not ready to invest time or money in changing how it runs.
Free guide: The Messy Middle
Why your kitchen and bathroom business stops growing when you do — and the systems that get you out.
The messy middle taught me everything I know about building systems. Thirty years of lessons, learned the hard way, in one short read. Free.
Questions
Fair questions.
Why not just hire a business coach?
Most coaches haven't run a kitchen and bathroom business. I still own one — four showrooms — and I've built the systems it runs on. You get advice from someone who deals with the same suppliers, fitters, customers and margins you do.
Is there a free call first?
No. If you want to test working with me, book a Scale Session: real work gets done in the session, and you leave with a written summary and a 30-day plan. If ongoing support makes sense after that, we'll talk about PARTNER.
How much does it cost?
A Scale Session is £495. The PARTNER™ Method is £1,500 a month with a three-month minimum, and includes up to four hours of time each month, split however suits you. Build projects are priced after scoping.
Will you do the work for me?
PARTNER helps you decide what must change and implement it through your team. Build is for systems or tools you want me to scope and create with you.
What size of business is this for?
Established kitchen and bathroom businesses — showrooms, installers and designers — typically turning over £300k–£1.5m, anywhere in the UK (sessions are on video). If you're outside that range, a Scale Session is still a good place to start.
Can I see results from other clients?
I'm taking on my first advisory clients now, so the proof on this site comes from my own businesses. Client case studies will be added as clients agree to share their numbers.
You don't need another course, podcast or folder full of ideas.
You need the right constraint identified, a decision made and a system for implementing it. Start with one session, or apply for ongoing support.
